SHIPPING POLICY

We love supplying sewing supplies. Orders are carefully prepared and packed neatly in tissue paper. Sent in a strong outer eco-friendly (recyclable or compostable) mailbag or box.

On the whole orders received before 12 noon Monday to Friday are sent same day, or in 24 hours of receiving an order. To check on estimated turn-around times please visit Store update.

Occasionally, orders made up of several bulky or very heavy items (over 2 kg ), are sent in two consignments, to minimize the postage charged. An email update is sent to confirm shipping details.

For custom Kits that are made to order and require some preparation, there may be a very slight delay in dispatch, which we would advise, when you place your order.

POSTAGE and DELIVERY

Postage charges are kept to the very minimum for all our customers, both in the UK and overseas. 

 

Charges are based on parcel weight, dimensions, and service level or speed of delivery.

Throughout  the ordering process you can check on postage cost by opening the cart, and selecting your preferred shipping option.

 

For UK orders postage rates range from 95p, through to a Flat rate of £3.25

For instance:

  • 1 mini-charm pack - 95p (2nd class)

  • 1 Charm pack - £1.70 (2nd class)

  • 1 metre of fabric - £1.70 (2nd class)

  • 1 Layer cake - £2.75 (2nd class)

  • 1 Layer cake - £3.25 (1st class)

Delivery times:

  • For UK orders sent 1st class delivery is from 1 to 2 days.

  • 2nd class delivery is 2 or 3 working days.

INTERNATIONAL SHIPPING

We love supplying sewing supplies to our valued international customers right around the world. Indeed our bundles of sewing supplies, often travel to the other side of the world.

  • We aim to keep shipping charges to the very minimum for overseas customers. Orders are sent by Airmail, via Royal Mail.  

 

  • Charges are based on parcel weight, dimensions, and service level or speed of delivery.

 

  • International Standard Airmail or Tracked and Signed services are available.

Throughout  the ordering process you can check on postage cost by opening the cart, and selecting your country and preferred shipping option.

  • UPDATE - Sept 2020 : Due to disruption to worldwide postal services caused by the COVID -19 crisis, we've noticed a few parcels have taken longer to reach their destination. If you want the added assurance of being able to track your parcel, Tracked or Signed for services are available.

When placing your order check the address held by Paypal is correct - this is the address your order will be delivered to.

For very high value orders, please note that a duty or tax may be charged by the customs authorities in the receiving country. To date none of our parcels have been subject to delays or incurred our customers further customs charges. However please check the amount you are allowed before tax, with your tax authorities prior to ordering.

EASY RETURNS

It's important to us, that you are totally happy with your order, so if the product is not as expected on arrival, we are happy to accept returns of items in the same condition as originally dispatched, up to 14 days after dispatch, and will provide a complete refund for the item on it's return, or exchange for another item.

 

Please contact us if you need to arrange return and refund or exchange.

Returns are free for Paypal users, when you activate Free Returns on your Paypal account.