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FAQ
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Can I place an order over the phone?Yes, you can place an order and pay by debit or credit card over the phone. Please call us at 0789 646 4376. We will include the till receipt with your order. For yardage orders, we may need to call you back to confirm availability, usually within minutes of your call.
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Do you offer international shipping?Yes, we ship internationally and love serving our global customers. Shipping charges are calculated based on the weight of your order to keep costs minimal. For more details, please see our International Postage section. Each order is carefully packed and arrives neatly in tissue paper and secure outer packaging. You'll receive an order update email with shipping confirmation and an estimated delivery time. Please note that customs duties or taxes may apply in some countries. Check with your local tax authorities before ordering.
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Can I pre-order an item?Yes, you can pre-order items to ensure you don't miss out on popular collections. Once the item arrives, we'll reserve it for you and notify you. A small deposit is required, which will be deducted from the total cost. An invoice will be sent once the items are in stock. Additionally, pre-orders of FQ bundles receive a FREE coordinating item, such as a mini-charm or a fat quarter. For a sneak peek of upcoming collections, visit our website.
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Can I request samples?Up to 6 free samples (10cm squares) can be requested. Samples requested when ordering other items, will be included with your order - Simply type the SKU, or name of the fabrics, in the instruction field at checkout. To request samples alone, contact us, including the SKU, or fabric name in your sample request.
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Do you have a physical store? Can I visit?Currently, Honeybee Cloths operates primarily as an online store. Our base is in the Forest of Dean, rural Gloucestershire, near the village of Ruardean. If you're local and wish to view our collections or collect an order, please call us at 0789 646 4376 to schedule a visit. We also occasionally hold pop-up shops in the local area. To stay informed about upcoming events, please contact us at dawn@honeybeecloths.online.
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How do I order fabric lengths?To order fabric lengths, please refer to our "How to Order Fabric" section. Most fabrics are 110cm wide and are cut fresh from the bolt, typically in increments of 25cm x 110cm. Select the 25cm x 110cm unit and enter the number of units you need. Multiple units will be cut as one continuous length. For more guidance, visit the "How to Order Fabric" section on our website.
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Can I order in yards, instead of metres?"Yes, simply contact us, including the amount of fabric you need in yards e.g. 1.25 yards. We'll then prepare and send a quote. Once the invoice is paid we'll cut the required amount of fabric.
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